Refund policy

Return, Replacement & Refund Policy

Please read this policy carefully before placing your order.

Order Cancellation

Orders may be canceled or modified within 1 hour of purchase.

After this period, your order may enter processing or production to ensure timely fulfillment and delivery. Once processing or production has started, the order can no longer be canceled or modified.

If your order is successfully canceled within the 1-hour cancellation window, a full refund will be issued to your original payment method.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with all original tags and packaging.

Before returning any item, please contact our customer support team for return instructions and approval.

Email: cs@pinlisse.store

Items returned without prior authorization may not be accepted.

Eligible Returns & Exchanges

Returns or exchanges may be accepted in the following situations:

  • Size Exchange: If you need a different size, you may request a size exchange within 30 days of delivery. The jersey must be unused, unworn, unwashed, and in its original condition with all tags and packaging.

  • Damaged Item: If your item arrives damaged during shipping, please contact us within 7 days of delivery.

  • Defective Item: If your item has a manufacturing defect, please contact us within 7 days of delivery.

  • Incorrect Item: If you receive the wrong product, size, or customization due to an error on our part, please contact us within 7 days of delivery.

For damaged, defective, or incorrect items, please provide your order number, a brief description of the issue, and clear photos showing the product and, when applicable, the shipping packaging.

Customized & Personalized Jerseys

Because customized and personalized jerseys are made specifically for each customer, they are generally not eligible for return or refund unless:

  • The item arrives damaged or defective.

  • We made an error with the personalization or customization.

  • You received an item that does not match the customization details submitted with your order.

Please carefully review all names, numbers, sizes, colors, patches, and other customization details before placing your order.

Non-Eligible Returns & Refunds

We cannot accept returns, exchanges, or refunds for:

  • Customized or personalized jerseys, except for qualifying issues described above.

  • Incorrect color, style, personalization, or customization selected by the customer.

  • Incorrect shipping address or personalization information provided by the customer.

  • Items that have been worn, washed, used, altered, or damaged after delivery.

  • Items returned without their original tags or packaging.

  • Minor color differences caused by different monitor, phone, or display settings.

  • Normal wear and tear.

  • Change-of-mind cancellation requests submitted after the 1-hour cancellation period.

If you ordered the wrong size, a size exchange may still be available if the item meets the eligibility requirements described in this policy.

Replacement Policy

If your item arrives damaged, has a manufacturing defect, or you receive an incorrect item due to our error, we will work with you to resolve the issue.

Depending on the circumstances, we may provide a replacement at no additional cost.

Please contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photos of the issue

  • A brief description of the problem

We may request additional information when necessary to verify the issue.

Once your request has been reviewed and approved, we will arrange the appropriate replacement as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs for eligible size exchanges or other returns that are not caused by an error on our part.

If your item arrives damaged or defective, or if we send you an incorrect item, we will cover the applicable replacement or return shipping costs.

Please do not send a return before contacting our customer support team and receiving return instructions.

Refunds

Refunds may be issued in the following situations:

  • Your order is successfully canceled within the 1-hour cancellation period.

  • We are unable to produce or fulfill your order.

  • An eligible returned item has been received, inspected, and approved.

  • A verified issue cannot reasonably be resolved through a replacement.

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at cs@pinlisse.store.

European Union 14-Day Cooling-Off Period

If an order is shipped into the European Union, applicable consumer laws may provide you with the right to cancel or return your order within 14 days without providing a reason.

Items must be returned in the same condition in which they were received, unworn or unused, with original tags and packaging, along with proof of purchase.

This right may not apply to goods made to the customer's specifications or clearly personalized, subject to applicable law.

Need Assistance?

If you have any questions regarding your order, production, shipping, returns, exchanges, replacements, or refunds, please contact our customer support team.

Email: cs@pinlisse.store

Business Hours: Monday – Saturday

Response Time: Within 12–24 business hours